The option below will allow you to connect to one of our technicians, using LogMeIn Rescue

[Click here for more information about LogMeIn Rescue]

Please enter your Company name + Your name:
Please keep this short and descriptive, e.g. "Comtek Ltd John"

Step 1 : Simply enter your company name + your name, then press [Connect to support technician].

Step 2 : Then either:

    Run the support program, for one off connection 

                    OR 

    Save the file to your desktop, which then allows you to reconnect at a later date.  Then run program...

  Security Issues : This system uses 256-bit SSL encryption, and we cannot connect without you allowing us access!

Download Installation Program to install on many PC'S

     Download Remote Support

Please download the file from above, we suggest that this is saved to your desktop.

Security

The remote access software we use is, at the core, Ultra VNC.  This has been customized and complied into a single executable file.   When run it connects to our support server via IP Network on port 80 or 443.  These two ports are one of the most common IP ports, which are usually open on firewalls.   

Basically if you have access to the internet then this software should work!

Connection is made only by you the customer, who shares his desktop, simply by running the Simply-Support.exe file.

Features:

1. We can Watch/Control your desktop for support purposes
2. We can update files, using file transfer
3. You can close the connection at any time
4. 256K in Size
5. does not require installation and does not make use of the registry
6. version is initiated by the person that shares his desktop, needs to voluntary click to initiate the connection

If our support application does not work

In the unlikely event of our support application not working, most probably your Internet firewall is stopping communication with our office.   Please contact your IT Administrator to allow IP traffic on Port 80 and 443 to our office static IP address 80.177.28.89.

New Support System

Need address lookup software? 

Simply Postcode Address lookup - a new revelation in postcode address lookup software using the internet. 

Simply activate - enter postcode - select address - and the software fills the appropriate information into your favorite Microsoft, CRM, Accounts application or your own web site.